Russell & Bromley customers are facing restrictions on using gift cards and loyalty points following the company’s recent rescue by retail giant Next. The luxury shoe retailer, which was recently acquired out of administration by Next for a total of £3.8 million, excluding the majority of its stores, is now implementing changes in its operations.
While the deal included only three out of its 36 stores, the Bluewater, Chelsea, and Mayfair locations, other branches like those in Exeter and Manchester have initiated closing down sales. Customers are being informed that gift cards and loyalty points can no longer be redeemed, prompting them to contact the Administrators for any related inquiries.
Individuals with pending orders or faulty products are advised to reach out to the administrators via email at customer.experience@russellandbromley.co.uk. Those who made purchases exceeding £100 using a credit card may qualify for a refund under Section 75 of the Consumer Credit Act. For transactions below £100 on a credit card or any amount on a debit card, consumers may consider utilizing Chargeback within 120 days of the purchase date.
Established in 1880 by George Bromley and Elizabeth Russell, Russell & Bromley currently employs over 450 individuals and is now under the leadership of Andrew Bromley. Next’s acquisition of the brand aims to ensure its long-term success and uphold its reputation for premium footwear and accessories. Andrew Bromley expressed gratitude to the brand’s stakeholders for their continued support throughout its history.
In the midst of these changes, customers are encouraged to stay updated by choosing the Daily Mirror as a ‘Preferred Source’ on Google News for easy access to reliable news content.