Scottish Power has been identified as the worst energy supplier in the UK according to recent research findings. The company scored poorly in handling customer complaints, while achieving average ratings in other aspects. Notably, Scottish Power was not the only major player criticized in the study by consumer group Which?, as EDF Energy and British Gas also ranked among the bottom three.
The research conducted by Which? involved nearly 12,000 energy customers as part of their annual customer satisfaction survey. The analysis also evaluated the operational practices and policies of 17 energy companies behind the scenes.
Scottish Power received the second-lowest customer rating at 62%, resulting in an overall score of 56% after additional assessments by Which?. The company scored poorly in complaint handling, receiving only four out of a possible 15 points. Customers, among the 780 surveyed, criticized Scottish Power for various aspects including billing accuracy, ease of contact, and value for money.
EDF Energy fared slightly better with an overall score of 58%, while British Gas scored 59% and faced criticism for its handling of complaints. On the other hand, the lesser-known supplier E impressed with a high overall score of 79%, attributed to its customer-friendly policies such as no penalty fees for switching providers.
Octopus Energy, now the largest energy supplier in the UK, garnered a score of 74%, placing it second in rankings. Alongside E, two other suppliers, 100Green and Sainsbury’s Energy, were recognized as Which? Recommended Providers.
Emily Seymour, the Energy Editor at Which?, emphasized the importance of customer satisfaction and urged dissatisfied customers to explore better options with competitive tariffs and superior service.
In response to the findings, ScottishPower highlighted its high service standards based on the independent Citizens Advice scorecard. EDF Energy expressed commitment to enhancing customer service, while British Gas noted a significant decrease in complaints over the past years and highlighted positive customer satisfaction ratings from Ofgem.
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