Morrisons customers are expressing anger over a new fee implemented for ATM withdrawals. Stakeford shoppers have turned to their local Morrisons Daily store’s Facebook page to voice their discontent about the recent change regarding cash withdrawals from the ATM on site. The decision to impose charges for ATM transactions is made by an external provider, not the store itself, and is reportedly part of a trial run in a few Morrisons Daily locations.
One customer anonymously shared, “The cash machine at Morrisons Daily now requires a fee for cash withdrawals.” Some customers feel this move is unjust as free cash withdrawals have been the norm for many years. There have been calls to reach out to local MPs to address this issue, with one individual confirming they have already contacted their Member of Parliament.
According to the Payment Choice Alliance, nearly 19,000 free-to-use ATMs have vanished from UK high streets since January 2018. In 2025, the average UK adult withdrew £1,352 from ATMs, marking a 5% decrease compared to the previous year.
Morrisons recently disclosed annual losses of £381 million for the fiscal year ending on October 26 due to a £281 million interest payment on its debts. Despite this, the losses have reduced from £414 million in the prior financial year. The supermarket chain, under the ownership of US private equity firm Clayton, Dubilier & Rice, managed to decrease its debts by 10% but still ended the latest financial year with a debt of £3.1 billion.
While citing increased expenses and a cyber incident that disrupted IT systems shortly before the Christmas season in 2024, Morrisons reported that its earnings remained stable at £835 million when excluding certain costs like debt interest. The company noted a 3.4% growth in like-for-like sales during the Christmas period, with strong demand for its premium own-brand products contributing to a 17.4% sales surge.
Rami Baitieh, the CEO of Morrisons, commended the company’s performance in a challenging market scenario, highlighting consistent sales growth, sustained EBITDA, and market share maintenance over the past year.