Virgin Media has exciting news for some broadband customers awaiting faster speeds. The company has announced an upcoming upgrade for certain users’ home routers, at no additional cost. This enhancement will focus on individuals still utilizing the older Hub 3 and Hub 4 devices.
The older routers lack the performance capabilities of the newer Hub 5, which features advanced Wi-Fi 6 technology for quicker and more reliable connections. Eligible customers will receive notifications via email in the following weeks and months as the rollout progresses throughout 2026.
Virgin Media’s latest router, the Hub 5, is equipped with Wi-Fi 6 technology and seven internal antennas to ensure enhanced and consistent coverage within households. The company plans to gradually upgrade selected customers using older routers, benefiting thousands by the end of 2026.
If you qualify for the upgrade, Virgin Media will contact you directly, eliminating the need for immediate action on your part. You can also verify your eligibility by logging into your My Virgin Media account online.
To identify your router model, check the sticker on the back or bottom of the device, or access the information through the Virgin Media Connect app. Upgrading your router to the Hub 5 can significantly enhance your broadband experience, offering wider Wi-Fi coverage, improved stability, and support for future updates. It is optimized for faster Gig1 speeds, resulting in faster downloads and streaming. Gig1 speeds enable users to download a full HD movie in less than 40 seconds, significantly faster than the UK average.
Wi-Fi 6 represents the latest wireless networking technology, providing faster speeds, enhanced efficiency, and improved performance in busy environments. It can accommodate multiple connected devices simultaneously, offering superior performance across both 2.4 GHz and 5 GHz bands. Wi-Fi 6 is energy-efficient, making it ideal for modern smart homes with numerous connected devices and high data requirements. While Wi-Fi 7 technology is available, Wi-Fi 6 is well-suited for the average user.