EE customers are being warned about a resurgence of a text message scam that aims to trick recipients into claiming non-existent “EE reward points” before they expire. The fraudulent message prompts users to click on a link that leads to a fake EE website where personal information can be stolen. Reports indicate an increase in such incidents lately.
Several EE users have shared their experiences on online platforms to alert others. One customer mentioned falling for the scam, stating, “I received a text about my rewards this morning and clicked on what looked like a legitimate EE website. Please be cautious.” Another user admitted to entering their phone number on a fake rewards site before realizing it was a scam.
Cybersecurity company Phonely has observed a rise in reports on its scam-tracking platform, indicating that scammers are using random numbers to impersonate EE and send deceptive messages. Phonely advises mobile users to be wary of unexpected messages regarding rewards, prizes, or expiring benefits.
Bryn Thompson, Phonely’s Marketing Director, emphasized the sophistication of these scams, cautioning that they can easily deceive individuals by appearing genuine. Thompson advised against clicking on links in unsolicited texts and recommended contacting mobile providers directly if unsure about any messages.
EE has clarified that it does not operate a points or rewards program and has shared details of the scam messages to help customers identify them. The company advises recipients to ignore such messages, avoid clicking on any links, and refrain from sharing personal information.
The fraudulent text typically informs recipients of expiring points and urges them to click a link to redeem prizes. EE reiterated that the message is fake and warned against interacting with unknown links, replying to the message, calling the provided number, or sharing personal or financial details.
To stay safe, EE customers are reminded not to engage with any suspicious messages related to reward points and to refrain from clicking on links or divulging personal information.